Guest Services Directory

How may we be of service?

You will find below a full list of Hotel and in room guest services.  If you require assistance or would like more information, please contact reception via e-mail or by dialing 0 from your room.
 

Guest Services

 

Guest Services

AIR-CONDITIONING
Your room has climate control air-conditioning. Please use the remote control located on the desk to operate the unit.

AIRLINE RESERVATIONS Dial 0
Domestic or International airline reservations and confirmations can be arranged through Reception.

AIRPORT TRANSFERS Dial 0
Domestic or International airline reservations and confirmations can be arranged through Reception.

BABY FACILITIES Dial 7931
Cots and baby baths are available from Housekeeping.

BABY SITTERS Dial 0
Experienced baby sitters can be arranged through Reception. Please allow a minimum of four hours to enable us to make necessary arrangements.

BANKING Dial 0
The Rotorua town centre is in close walking proximity to the hotel and has a range of major banks. Bank of New Zealand is the nearest available bank and an ATM is located at 1167 Fenton Street. Eftpos is also available for your convenience at reception.

BAR Dial 7995
Te Purû Café located in the hotel lobby has a range of beverages for sale including a NZ wine list. Beverages are available for sale from 11:00 am till 10:00 pm, along with our all-day dining menu.

BATH TOWELS Dial 7931
For additional bath towels, please contact Housekeeping.

BIKE HIRE Dial 0
Please feel free to give our reception team a call to assist with bike hire.

BLANKETS Dial 7931
For an additional blanket or linen please contact Housekeeping.

BOOK LIBRARY                                
There is a book library on the Level 1 lobby for you to enjoy. Help yourself or feel free to exchange a book.

BREAKFAST Dial 7995
Breakfast is available from 06:30 am until 10:30am (Monday - Friday) and 07:00 am until 11:00 am (Saturday - Sunday) in Te Purû Café. Our boutique continental breakfast is complimentary to hotel guests staying in-house. A small range of delicious cooked items are available for purchase.

BUSINESS CENTRE
There is a computer located on the 1st floor lobby, and is fully equipped with high speed internet access. Please feel free to contact reception for many other services that you may require.

CAR PARKING Dial 0
We provide complimentary car parking for guests staying 1 night or more. Please lock your vehicle and do not leave valuables in your car.

CHECK OUT TIME Dial 0
Our check out time is 10:00 am. If you wish to check out later than 10:00 am please contact Reception.

CHILDREN'S INDOOR PLAY AREA Dial 0
There is a small dedicated reading and play area on the 2nd floor lobby.

CHILDREN'S OUTDOOR PLAY AREA Dial 0
There is a small play area outside, next to the swimming pool. Children must be supervised at all times. Note, this area is work in progress, please be patient while we complete refurbishments (November 2015).

CHURCH SERVICES Dial 0
For information on services of all denominations please contact Reception.

COURIER SERVICES Dial 0
For prompt and fast courier service please contact Reception.

CREDIT/CREDIT CARDS
Jet Park Hotel welcomes the use of all major credit cards: American Express, Diners, Mastercard and Visa. Charge back authorisations are available by prior arrangement.

DINNER Dial 7995
Te Purû Café has an all-day dining menu available from 11:00 am until 10:00 pm. Children are welcome and are catered for on a half price - half size basis. See menus at the back of this compendium for further details.

DOCTOR/DENTIST/CHEMIST Dial 0
Please contact Reception who will make the necessary arrangements.

DRY CLEANING Dial 7931
A same day service is available Monday to Friday, excluding Public Holidays. Please contact Housekeeping for collection before 08:30 am. Your dry cleaning bag and docket can be found in the room. Your dry cleaning will be delivered back to your room between 3:00 pm and 4:00 pm. For any other requests please contact Housekeeping.

DUTY MANAGER Dial 0
A Duty Manager is always available and will be pleased to give any assistance you may require.

ELECTRICITY Dial 0
The power in New Zealand is 240 volts. Adaptors for electrical appliances are available from Reception. A $20.00 deposit will be placed on your account.

EMERGENCIES / FIRE Dial 0
The hotel is equipped with fire prevention equipment. FIRE EXIT locations are mounted on the back of your door. Please familiarise yourself with the information provided. For assistance please contact Reception.

FUNCTIONS & MEETING ROOM Dial 0
We are equipped to provide a small meetings and functions services. For further information please contact reception.

GYMNASIUM
Our on-site Gymnasium is currently under refurbishment, however we have an agreement with an outside Gym. Please see reception for more information.

HOTEL DRESS CODE
A reasonable standard of dress is required at all times. In the public areas, a minimum requirement is  smart casual wear.
  HOUSEKEEPING HOSTESS SERVICES Dial 7931
Housekeeping is done on a daily basis. For all housekeeping services contact the housekeeping hostess.

ICE Dial 7995
An ice tray is in your refrigerator. For additional ice please contact Te Purû Café.

INTERNET ACCESS Dial 0
Internet access is complimentary to all guests throughout the hotel. Useage is based on maximum 2GB data on a daily allowance. Please follow the Internet Access Instruction details page at the rear of this compendium for more info.

IRONING FACILITIES Dial 7931
There is an ironing board & iron situated in your room. For additional requirements please contact Housekeeping.

LOST AND FOUND Dial 0
All items that have been found are held by the housekeeper for a period of three months. If you have lost or mislaid any of your personal belongings, please contact the Housekeeper.

MAIL Dial 0
Mail can be forwarded by Reception. On checking out, please leave a forwarding address if mail is expected.

MAINTENANCE Dial 0
Please report any malfunctions in your room to Reception or fill in the comment card form provided.

MINI BAR Dial 7995
Select your favourite drink or refreshment from your personal in-room bar. The in-room bar Attendant will record your consumption and replenish your supply daily. If you require any additional service please contact the Café.

MESSAGES Dial 0
Guest messages will be left under your door.

NEWSPAPERS Dial 0
Your order for a complimentary morning newspaper may be made if staying in Superior King rooms, Suites and Apartments. Complimentary newspapers can be found in the lobby and Cafe for your reading pleasure.

PRIVACY
If you do not wish to be disturbed please place the “Privacy Requested” sign on your outside door handle.

RADIO
Radios are available in rooms for your listening pleasure. Refer to list of available local radio stations in-room compendiums.

ROOM SERVICE Dial 7995
Please refer to the rear of this folder containing the directory of available menus. All room service meals
carry a $3.00 service charge.

SAFES Dial 0
A secure safe is available to store your valuables at Reception.

SIGHTSEEING/RECREATION Dial 0
Please contact Reception who have a wide range of information on sightseeing, tours, sports and recreation in and around Rotorua.

SMOKING
Jet Park Hotel is smokefree in all indoor areas. Smoke detectors can be extremely sensitive. In the event of a false alarm being activated by smoking, the hotel reserves the right to recover the substantial costs charged by the NZ Fire Service. A designated smoking area is available outside at the exit door near Room 015.

SWIMMING POOL
Our heated swimming pool and an outdoor spa pool are situated on the ground floor adjacent to the lobby and are open from 07:00 am until 10:00 pm. Children must be supervised at all times.

TAXIS Dial 0
Can be arranged through Reception and are available
24 hours a day.

TELEVISION
For your viewing enjoyment, below are some of the television channels that are available:
1 - TVNZ Channel One
2 - TVNZ Channel Two
3 - TV3
4 - TV Four
5 - Maori Television
6 - TVNZ Channel 1 + 1
7 - TVNZ Channel 2 + 1
8 - TV3 + 1
9 - TV Four + 1
10 - Prime
11 - The Edge TV
80 - Sky Movies
81 - Sky Sport 1 HD
82 - Discovery Channel
83 - UKTV
84 - Disney Channel
100 - Jet Park Information Channel

Should you experience any problems regarding the operation of your television please do not hesitate to contact Reception.

TOILETRIES Dial 0
A good range of toiletries including shaving kits, tooth brushes and sewing kits are available from Reception.

WAKE UP CALLS Dial 0
Wake up calls can be arranged through reception. Alternatively, you may wish to program the alarm clock next to your bed.  To program a wakeup call on your phone manually, please see the detailed instructions section of in-room compendium.

VIP / LOYALTY CLUB MEMBERSHIP
Jet Park Hotel extends a Loyalty Club Programme to returning guests. Please visit our website for further information - just check under Guest Services. Feel free to ask our Reception to sign-up.

Please ask our reception for further information or go to our  Jet Park Club Rewards page.







 
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237 Fenton Street
Rotorua, 3010
 
PO Box 12065
Rotorua South,
Rotorua, 3045
 
Reservations
phone 0800 538 466
 +64 9275 4100
reservations@jetpark.co.nz

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